Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at neondesigns.corp@gmail.com. Please note that returns will need to be sent to the following address: 6497 27th Ave N, Saint Petersburg, Florida, 33710

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at neondesigns.corp@gmail.com.

Custom neon signs: non-returnable and non-refundable

All custom neon signs are made to order based on your approved design and mock-up, and are therefore not eligible for return or refund under any circumstances.

• If your sign arrives broken or damaged in transit, it will be replaced at no additional cost. A refund is not offered as an alternative to replacement.
• If your sign does not match the mock-up you approved, please contact us with photos of the received item. Our team will evaluate the discrepancy and arrange a replacement if it is confirmed the sign does not match the approved design.
• Please inspect your custom sign immediately upon delivery and report any damage or mismatch within 48 hours of receipt so we can process your replacement quickly.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: For custom neon signs, please refer to the section above. Replacement is offered instead of a refund.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For non-custom items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For custom neon signs, exchanges are not applicable.

See the replacement process above for damaged or mismatched signs.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

This cooling-off right does not apply to custom neon signs, which are made to your specific order and are excluded under EU consumer law provisions for personalized/custom-made goods.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at neondesigns.corp@gmail.com.