Frequently Asked Questions
Frequently asked questions about our custom neon signs, including warranty terms, materials specifications, shipping details, and our straightforward return policy. Get all your questions answered before ordering your custom LED neon sign for business, events or home use.
📄 Does my new custom led neon signs come with a warranty?
Custom made neon sign products come with a 2-year warranty, covering properly used electronic components.
Please note that indoor neon custom signs are not suitable for outdoor or any potentially wet areas. Improper use will void the warranty.
The resolution for malfunctioning signs will depend on the source of the malfunction and will be determined by Neon Designs and the buyer.
👀 What should I do if my neon sign arrives damaged or if I’m not happy with the design?
Send us an email at neondesigns.corp@gmail.com with 2 pictures (back and front) of your custom neon sign. We'll do our best to find a solution for you!
📦 What materials and components are used in your custom neon signs?
The indoor custom neon signs are handcrafted according to your approved design, utilizing LED flex lights on acrylic backing.
Materials used include PVC and acrylic. Our outdoor custom neon signs range is constructed using fully enclosed acrylic and high-quality LED lights, boasting an IP67 waterproof rating.
For more information you can check out our neon guide post for LED Neon Sign Components.
✨ How long will my neon sign last?
Our led neon signs are rated to last for over 50,000 to 100,000 hours!
Read our full guide for LED Neon Sign Energy Efficiency and Lifespan
📦 How long does my neon sign take to arrive?
From the purchase date, the sign will be at your door in 8-14 days. Tracking information will be sent to your preferred contact once the sign ships.
Read our full guide on LED Neon Sign Shipping and Handling: What Every Customer Should Know
🪛 Are there any cost to maintaining a custom neon sign?
No maintenance fees required. No need to worry about neon batteries, replacement bulbs, glass connections, etc. Our affordable custom neon signs are high quality, and more energy efficient than traditional glass neon signs.
🤔 What if I want a custom neon sign that I can't create using your custom tool?
Our custom neon sign online tool specializes in creating perfect neon letter signs, personalized name neon signs, and neon quotes.
However, if you're looking for something different, such as business logo signs, customized open signs, or unique neon artwork, we are more than willing to collaborate with you on the design. Fill our our custom neon design form.
🔄 What is your Returns and Refund Policy?
We only offer returns and refunds on defective products. Neon Designs will make every effort to resolve the problem and may repair, replace, refund, or partially refund the product.
Final resolution of defective products, including refund of product cost and/or shipping charges, will be determined on a case-by-case basis depending on the source of the fault.
Read our full Returns and Refund Policy
All Questions Answered?
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